The Customer Complaint
Participants take on different workplace roles and practise responding to a dissatisfied customer.
Skills developed
Communication, emotional intelligence, professionalism and problem-solving.
PROGRAMMES & SERVICES
Real experiences.
Meaningful growth.
Development and training, games and activities, and childcare — three clear pathways shaped around the people we support.
SERVICE 01 · THE CHOSEN ACADEMY
Development & Training
Practical learning, mentoring and coaching to develop confidence, skills and personal growth.
THE CHOSEN EMPLOYABILITY EXPERIENCE™ · PRIMARILY AGES 16–25
Don’t Just Learn About Work. Experience It.
The Chosen Employability Experience™ is an interactive employability development programme designed primarily for young people aged 16–25.
Moving beyond traditional classroom-based learning, TCEE uses realistic workplace simulations, role play, drama, practical challenges, team activities and guided reflection to help participants develop the confidence, behaviours and skills needed for employment.
Participants don’t simply discuss workplace situations. They experience challenges, make decisions, practise communication and learn through doing.
HOW THE EXPERIENCE WORKS
Learn it. Try it. Take it forward.
- 01
Experience
Step into a practical challenge or workplace scenario.
- 02
Practise
Explore approaches, work with others and try new skills.
- 03
Reflect
Recognise strengths and discuss what could work better.
- 04
Apply
Connect the learning to interviews, work and daily life.
INSIDE TCEE
Step Inside the Experience
What happens when learning moves beyond the classroom?
Through realistic scenarios and practical challenges, participants develop the skills, confidence and professional behaviours needed to navigate the workplace.
The Teamwork Challenge
Participants work together under time pressure to complete a task, manage responsibilities and overcome unexpected challenges.
Skills developed
Teamwork, leadership, decision-making and adaptability.
The Workplace Dilemma
Participants explore challenging workplace situations involving professional boundaries, fairness, inclusion and communication.
Skills developed
Professional judgement, confidence, respect and conflict resolution.
SUPPORT WITH A PURPOSE
Help young people recognise
what they have to offer.
Depending on the programme, participants can develop greater confidence, stronger communication, teamwork and a clearer understanding of future opportunities.
We work with partners to understand learning styles, communication needs and levels of confidence before delivery.
Download the partnership brochurePDFBEYOND EMPLOYABILITY
Development, Training & Mentoring
One-to-one and small-group mentoring, interactive workshops, confidence coaching and school partnerships support young people through education and everyday life. Sessions are adapted to the group; the 16–25 focus applies to TCEE, rather than every TCA service.
Discuss Development & MentoringSERVICE 02 · THE CHOSEN ACADEMY
Games & Activities
Inclusive, energetic experiences for schools, families and communities.
Big Energy. Bigger Smiles. Memories That Last.
At TCA Games & Activities, we believe play is more than fun. It’s an opportunity to build confidence, encourage teamwork, develop character and create meaningful connections.
We deliver exciting, inclusive and engaging games and activities for children, families, schools, organisations and community events.
Whether it’s a birthday party, school enrichment session, corporate family day or community celebration, we bring the energy, creativity and activities that make experiences memorable.
What We Deliver
Sports Games & Team Challenges
Energetic games that encourage movement, teamwork, confidence and positive participation.
Parties & Celebrations
Fun-filled games and activities designed to keep children engaged, entertained and included.
School & Community Activities
Creative sessions that support enrichment, participation, confidence and relationship-building.
Corporate Family Days & Brand Activations
Engaging family-friendly activities designed to enhance events, encourage participation and create memorable experiences.
A CLOSER LOOK
Learning Through Play
A moment from one of our outdoor activities.
SERVICE 03 · THE CHOSEN ACADEMY
Babysitting & Childcare
Reliable, engaging care for families across Bedfordshire and Hertfordshire.
More Than Supervision. Care, Connection & Confidence.
At The Chosen Academy, we believe everyinteraction with a child is an opportunity to encourage growth, build confidence and create positive experiences.
Our approach to childcare is relationship-led, engaging and centred around the individual needs of each child and family.
Through play, creativity, encouragement and meaningful interaction, we aim to create a safe, supportive and enjoyable environment where children feel valued and families feel reassured.
Babysitting from birth. Other childcare provisions are for preschool ages and above. Contact us to discuss your child’s needs and availability.
Make a Childcare EnquiryBabysitting rates
Daytime · 7am–9pm
1 child£16 / hour
2 children£20 / hour
3 children£25 / hour
Late evenings, nights & weekends
An additional £5 per hour applies. Late evening/night babysitting starts at 9pm. Specialist care may incur additional charges.
Overnight care · from £100
Sleep-in care from 9pm–7am starts at £100 per night for one child. Tailored family rates are available. Active care during the night may be charged at the night hourly rate per child.
Regular bookings & outings
Discounted rates are available for multiple children, regular bookings and longer sessions. Outings and external activities vary by venue, location and travel. Confirm your requirements and final price when enquiring.
Our Approach to Childcare
Connection First
Building positive, trusting relationships with children and families.
Learning Through Play
Using age-appropriate games and activities to encourage development, creativity and confidence.
Individualised Support
Recognising that every child is different and adapting our approach to their needs and interests.